These Are Our Guiding Principles...
There are a number of elements which underpin everything we do here at Great Choice (Flooring) which ensure you get the best job done, for the best price, and means you will want to pass our name on to your friends and family.
Hand Selected Products
All our products will be hand selected by a flooring expert based on quality vs value. All ranges carried in our van will be the very best in any given price range and selection will be based on quality and value for you, not profit for us.
We will never mislead you, our amazing customers, for our own gain. Our aim is to grow based on quality referrals, and we know this will not happen if we are not totally committed to your satisfaction.
We will always aim to be punctual on the day of the quotation / job. Should any sort of problem arise we have excellent systems in place to cope with the unexpected, and we will keep you informed at every stage.
In the unlikely event of a problem, give us a call and we will sort it out within 48 hours. No excuses, just action to resolve any complaints within 48 hours (unless in extreme circumstances.)
Both myself and my fitters are genuine guys whose sole aim is to serve you to the best of our ability.
Stress Free Experience
We aim for 100% ease of service 100% of the time. We believe it should be so easy to choose carpets and flooring at home, because it makes so much sense to choose your new flooring at home so you can match with décor.
We will not hide or disguise our charges, nor will we vastly inflate one part of the quote to make another part look cheaper. We will certainly not advertise FREE FITTING or such nonsense (because no one works for free.) Instead we will price in a totally fair, honest manner so you can see exactly what you are paying for.